Having respect for your customers will ensure their faith in and loyalty to you and your business. Studies show that it is nine times more difficult to attract a new customer than it is to retain an existing one, so it is critical to keep your customers happy. Surveys, focus groups and questionnaires are among the ways to measure your customers’ perceptions of you and … [Read more...]
Establishing Great Customer Service
Every once in awhile it pays to sit back and take stock of how you’re running your business. Is the accounting software still the best for the job? Is the phone system meeting your needs? And most importantly, are you focusing on your greatest asset of all: your customers? Sometimes we get so caught up in the mechanics of doing business that we forget the reason we’re in … [Read more...]
NASA Leadership Model
Decision Making • Makes decisions even when solutions may produce unpleasant consequences. • Support decisions other leaders make on their own. • Obtains relevant information and diverse opinions before making decisions. • Makes effective decisions during times of ambiguity. • Creates an environment where complex decisions can be discussed, made and executed. • … [Read more...]
Buying Your Next PC
Provided by HP Stationary or Mobile? Determine whether you need a stationary computer—either a desktop PC or a workstation—or a mobile computer—either a laptop or a notebook. Desktops offer faster performance and expandability; laptops are more portable and flexible. If you're going mobile, consider a stationary docking station for your laptop. Desktop or Workstation? If … [Read more...]
Email Marketing Growth
The Robert Burko published an article about the Top 5 Email Marketing Uses In 2007. Email marketing experienced another year of explosive growth as more and more businesses around the globe have discovered how easy, affordable and effective email marketing software can be. With so many new businesses putting email marketing software to work as a key component of their marketing … [Read more...]